Shipping Policy – Kalki Agro Foods (SHAHADWALE)
1. General
1.1. This Shipping Policy outlines the terms and conditions governing the shipment of products purchased from Kalki Agro Foods (SHAHADWALE) through our websites:
www.shahadwale.com
1.2. By placing an order, you agree to the terms and conditions mentioned in this Shipping Policy.
2. Delivery Areas
2.1. We currently ship across PAN India.
2.2. International shipping is available for selected products. For queries regarding overseas delivery, please contact our support team.
3. Delivery Timeframe
3.1. Orders are processed and dispatched within 24 hours of payment confirmation.
3.2. Estimated delivery times are as follows:
Domestic Orders (India): Delivered within 2–7 business days from dispatch.
International Orders: Delivered within 10–20 business days, subject to customs clearance.
3.3. Delivery timelines are indicative and may vary due to courier delays, weather conditions, or other unforeseen circumstances.
4. Order Processing & Dispatch
4.1. Orders placed and confirmed before 2:00 PM (IST) on working days (Monday to Friday, excluding public holidays) will be processed on the same day.
4.2. Orders placed after 2:00 PM or on weekends/holidays will be processed the next working day.
4.3. Customers will receive an order confirmation email upon successful purchase and a shipping confirmation email with tracking details once the order is dispatched.
5. Shipping Methods
5.1. We primarily use reputed courier partners such as Delhivery, Shiprocket, India Post, and other leading logistics providers.
5.2. Standard shipping is provided for all orders. Express delivery may be available at an additional charge for selected regions.
6. Shipping Charges
6.1. Shipping charges are calculated at checkout based on destination, package weight, and shipping method.
6.2. Free shipping may be offered for certain promotional periods or bulk orders, as specified on the website.
7. Delivery Address
7.1. Customers must provide accurate and complete delivery details, including the recipient’s name, full address, pin code, and mobile number.
7.2. Kalki Agro Foods (SHAHADWALE) will not be responsible for delays or failed deliveries due to incomplete or incorrect addresses.
8. Tracking Orders
8.1. Once dispatched, customers will receive a tracking number via email/SMS to monitor shipment progress.
8.2. For assistance with tracking, please contact our support team.
9. Undeliverable Packages
9.1. Orders may be returned to us if delivery is unsuccessful due to incorrect addresses, repeated failed attempts, or refusal of delivery.
9.2. In such cases, we will attempt to contact the customer. Re-shipping may incur additional charges.
10. Customs & Duties (International Orders)
10.1. For international orders, customs duties, taxes, or additional fees (if applicable) must be borne by the recipient.
10.2. Please check with your local customs office for details before placing an order.
11. Change of Address
11.1. Customers may request a change in delivery address before dispatch by contacting our support team.
11.2. Once an order is shipped, address modifications cannot be guaranteed.
12. Shipping Restrictions
12.1. Certain products may be subject to delivery restrictions due to regional laws or courier limitations.
12.2. If your order includes restricted items, our team will inform you and suggest alternatives or issue a refund.
13. Lost or Damaged Packages
13.1. In the rare event of a lost or damaged shipment, customers must notify us within 48 hours of delivery.
13.2. We will coordinate with the courier partner to investigate and may offer a replacement or refund, depending on the case.
14. Contact Information
For shipping-related queries, please contact us:
📧 Email: online@shahadwale.com | b2c@shahadwale.com
📞 Phone: +91-7742636465
🏢 Address: Shahadwale House, Village Sorwa, Tehsil Behror, Alwar Road, Rajasthan – 301701, India